Customer Interaction and Workforce Management Software. Bringing Call Centers the Tools They Need to Succeed.

Telesero's Winning Formula

Process Automation

Our Automated Solutions drastically reduce the time your staff spends on low-value tasks. Automated Reporting, Automated Agent Management and more…

proactive management

Proactive Management Tools allow your business to stay on top of your workforce, even when you’re not present. Performance Notifications, Proactive Tools and more…

time-saving tools

Our Cutting Edge Platform brings all the tools necessary to automate, and maximize your business’ day-to-day tasks. The Telesero edge is just a call away. Take your business to the next level….

Call Us Today 

1(866)889-0347

Telesero's Proactive Management Tools

Check out the video below to learn how Telesero is helping businesses take control of their workforce and efficiency.

What We Do Well and What We Do Best..

  • Customer Interaction Management
  • Call Center Management Software
  • CRM and Integrated Solutions
  • VoIP and Telecommunications Software
  • Proactive Management Software
  • Custom Built Software Development
  • Employee Management and HR Solutions
  • Sales Software and Resources

Customer Interaction Management

Effortlessly contact existing and prospective customers. Telesero provides the tools to contact, sell and support customers with ease. Whether its an initial phone call, email follow up, text (sms) or any other communication channel; Telesero has the tools needed to reach your customers in real-time.

Omni-Channel Communication

Your customers want to reach you in their preferred communication channel, at their preferred time of communication. Whether they prefer phone, text (sms), email, chat or more; you will have the tools needed to support their desired communication methods. Bring your customers the support they need, when they need it, how they want it. Seamless tools, provide your workforce the ability to communicate with your customers and increase your customer satisfaction like never before.

Proactive Management Tools

Telesero helps you proactively manage your workforce in realtime. Reactive management proves to be too little, too late. Stay on top of your workforce and increase performance and efficiency. Performance threshold notifications and automated reporting brings the data to your finger tips in realtime. Never let your business get away from you again. Telesero is your personal performance assistant, helping you take control of your workforce like never before.

VoIP and Telecom Professionals

Crystal clear call routing. All-Inclusive packages. Domestic and International routing. There is nothing that Telesero cannot help your business succeed. Toll Free Numbers, Voicemail Set Ups, IVR Routing and more.. Give your company all the resources needed to communicate with your customers, no matter where they are in the world. The best routes, with the most affordable prices. Whether you’re looking for Stand-Alone VoIP Solutions, or our All-In VoIP Packages; we have you covered.

CRM and Customer Information Management

Use the data gathered from each of your campaigns to improve your marketing and customer satisfaction. Give your workforce the information they need about your customers, at their fingertips in realtime. Manage customer cases and more with the correct information, everytime. Customer information, order details and more. Reach your customers quickly and easily with the information needed to satisfy even the most complex needs.

Testimonials

Telesero went above and beyond my expectations. It’s been great to have one system instead of multiple. The integrated CRM made pulling data so much easier. Now that we’re launched, I spend less time on management and more on customer service.

                    Lawson Wong

Being a supervisor, the employee portal is by far the most important tool that Telesero offered. The process of setting access for different employees with different roles, training new employees and keep track of their performance is much easier now.

                    Jacki Sheldon